Andrew, were you uploading, directly from the camera? I have only uploaded from my computer. If you can't put them on your computer from the camera and then upload them as explained in the HOW TO discussion, I am lost also. If they were on the computer, does Kodak save them in one of these formats, .jpg, .gif and .png file formats?, If they have a different format, see if you can save them as a .jpg. Then try again.